Refund policy

Refund policy

All our products come with a 14-day money back guarantee if you are unsatisfied with your purchase. Conditions apply - the item has not been used in any way and is returned as new, in its original packaging. All returns must email willowworxcricket@gmail.com.  All return shipping charges are the cost of the customer.

 

 

Willow Worx Warranty

 

Cricket Bat Warranty - We guarantee all Willow Worx branded bats against manufacturing imperfections for 6 months from the date of purchase.

•           Bats must be returned with proof of purchase to support any claim under warranty; failure to adhere to Willow Worx recommendations can affect this guarantee.
•           NO STICKERS, NO WARRANTY. If you request a Willow Worx bat without Willow Worx stickers it will not come with a warranty. If stickers are removed from a Willow Worx bat warranty will be void. No exceptions. 
•       Warranties are non-transferrable.

 

Causes of Damage Not Covered by Warranty:

1. Excessive Bowling Machine Usage

2. Moisture damage in toe/blade

3. Miss-hitting or Miss-timed shots causing cracking in the blade.

4. Insufficient preparation

5. Dry/Heat Damage

6. Damage caused by cheap/hard balls

7. Excessive Heavy Usage resulting in reduced lifespan

 

Excessive Bowling Machine Usage can readily damage bats and bat handles, so excessive usage should be avoided. We recommend to use an old bat when facing a bowling machine. Signs of heavy usage will void the warranty.

 

Moisture Damaged Bats usually happens on damp turf wickets or wet synthetic wickets when the toe of the bat is exposed to moisture conditions. Moisture damage will lead to further splitting and damage of the affected area.

 

Miss-timed Shots resulting in leading edges, shoulder hits or jamming down on Yorkers can cause these areas to crack, split or damage. Heavy Miss-timed shots can also cause bats to twist in the hand causing severe pressure thru the handle and shoulders often leading to shoulder cracks. Unfortunately, a cricket bat is made from soft wood, and these areas are the most vulnerable due to the design of the cricket bat with minimal wood contained in these areas. A cricket bat is designed to be hit in the playing area and wrong shot selection can lead to damaged toes, edges and shoulders which are not warrantable.

 

Insufficient Preparation. No oiling will cause the blade to dry out and crack under pressure. No knocking in will not condition/harder the blade for play against cricket balls and will further the likelihood of damage. We strongly recommend applying a scuff sheet.

 

Dry/Heat Damage. Never store your bat in the car or car boot. You must avoid exposure to the extremes of temperature as this will dry the bat out and result in the bat cracking or splitting. All bats must be stored in a cool but dry place, and we recommend oiling your bat at the start of each season to keep the moisture contained within the blade to further its lifespan.

 

Excessive Heavy Usage resulting in reduced lifespan. Warranty of the bat will be determined by the manufacturer based on how much wear and tear the bat has received over the life of the warranty period. Bats deemed excessively used will have a reduced warranty period.

 

If any damage occurs, the bat must be returned promptly to us for advice - minor repairs can easily be completed, leaving damage unattended until beyond repair may be construed as neglect. Non-warrantable items that need repairs will be sent to Willow Worx workshop, at the cost of the client if instructed.

 

Cricket Soft goods & Bag Warranty - all soft goods and bags are guaranteed against faulty workmanship for a period of 90 days under normal conditions. We do not guarantee against general wear & tear of the product which is considered normal under 90 days of usage. Proof of purchase receipt is required.